FREQUENTLY ASKED QUESTIONS

What is e-currency?
E-currency means electronic currency and is a means of exchange with which you can make and receive payments online.

I don't have an e-currency account. How can I get one?
There are so many e-currencies. To get an account with any, check our Homepage and click on the logo of the e-currency to get an account.

I already have an e-currency account, how can I fund it?
Ecrest Global Resources is the leading and most reliable e-currency exchange company. We will be glad to do it for you.

How much do you buy/sell e-currency?
The price fluctuates, current prices will be displayed on our home page.

How can I buy/sell e-currency?
You can buy/sell e-currencies from us either in our office or on our website. To buy/sell on our website, Register for an account, validate your account and login, then click BUY e-currency if you want to buy or SELL e-currencies if you want to sell, fill the form correctly, verify the details and submit.

How long does it take for my e-currency account to be funded?
We try our best to serve our prestigious and numerous customers as prompt as possible. Funding range between 30 minutes to 96 hours after payment is received and confirmed. However, contact us if funding has not been done after 24hours.

If I want to convert my e-currency to cash, how do I do that and how long will it take for me to get paid in Naira?
We will buy it from you and pay into your bank account. You can come to our office or place a SELL order on our website and instructions will be sent to your e-mail and/or phone when approved. Please do not send to our account before approval except otherwise instructed so. We pay either same day or within 96 business hours.

What is the Minimum E-currency that I can Buy or SELL?
The Minimum amount of e-currency you can BUY from us Or SELL to us is $20.

Which banks do you use?
We recieve payments through our accounts with Guaranty Trust Bank and First Bank of Nigeria PLC. We can add more banks anytime. Please login to your account to get our bank account details. Payment to our client can be done to any commercial bank in Nigeria.

What If I change my mind and Want a refund?
We can offer you a refund but that must be in accordance with our refund policy. See Terms and conditions.

Can I Invest With You?
We DO NOT offer any investment opportunity at the moment. We shall make a public notice if we ever start one.

I Can't Login To My E-currency Account. Can You Help?
Unfortunately we can't. Contact the owners of e-currency.

Can you create an e-currency account for me?
No. It is your responsibility to create an e-currency account and keep your details secure.

I noticed an error in the amount credited to my account. What should I do?
Contact our support with details of the error.

What's your working/support hours?
We work 8:00am to 5:00pm Mondays – Fridays and Saturdays 10:00am - 2:00pm

My question is not answered here. What should I do?
send us an email to support@ecrestglobal.com.

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